Frequently Asked Questions

Here we have gathered some of our frequently asked questions. Please check here before you contact us, as we may have already solved your query! If not, please feel free to get in touch and a member of our team will be here to help.

How long will my delivery take?

Orders will be dispatched within 3-5 working days with Royal Mail. Please account for bank holidays and non-working days as this can cause delays.
Can you Click & Collect?

Yes, you can click and collect 2 hours after your purchase from our Unit.

Opening times: 10-5pm excluding Tuesdays and Weekends.

Address: Unit 1 Marl Road L33 7UH
Can I return items?

Unfortunately, we do not accept returns due to hygiene reasons.
Can I use Klarna or Clearpay?

Clear pay is available at check out.
Do you have an affiliate scheme?

Yes we do, information is available on the affiliate section on the website.
Do you sell anywhere else?

We also sell via Tiktok Shop:https://www.tiktok.com/@thedollshousecosmetics_?_t=8fqfyZ5plhZ&_r=1

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at thedollshousecosmetics@outlook.com